Shipping policy

Effective Date: 12/01/2024

At Pawklore, we're committed to delivering your pet products promptly and efficiently. This Shipping Policy outlines important information regarding the shipping of your orders within the United States.

1. Shipping Destinations

Continental United States Only: We currently ship to the 48 contiguous U.S. states.
Excluded Locations: We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes, APO, or FPO addresses.

2. Order Processing Time

Processing Time: Orders are processed within 1-2 business days (Monday through Friday, excluding holidays).
Order Cut-off Time: Orders placed after 2 PM EST will begin processing the next business day.

3. Shipping Methods and Delivery Times

Standard Shipping
- Delivery Time: 3-7 business days after processing.
- Cost: Free for orders over $75; $5.99 flat rate for orders under $50.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or carrier delays.

4. Shipping Confirmation and Order Tracking

Shipping Confirmation: Once your order has shipped, you will receive a confirmation email with tracking information.
Order Tracking: You can track your shipment using the tracking number provided or by logging into your Pawklore account.

5. Delivery Issues

Incorrect Address: Please ensure your shipping address is correct. Pawklore is not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages: If your package is lost or stolen, contact us immediately. We will work with the carrier to resolve the issue.

6. Damaged Items in Transit

If you receive a damaged item, please contact us within 7 days of delivery.
Provide your order number and photos of the damaged packaging and item.
We will arrange for a replacement or refund at no additional cost to you.

7. Out-of-Stock Items

If an item is out of stock, we will notify you promptly.
You may choose to wait for the item to restock, select an alternative product, or receive a refund.

8. Contact Information

For any questions or concerns regarding shipping, please contact us at help@pawklore.com