Refund policy

Effective Date: 12/01/2024

At Pawklore, we are dedicated to providing high-quality products for your beloved pets. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

Time Frame: Returns must be initiated within 14 days of the delivery date.
Condition: Items must be unused, unwashed, and in new condition, with all original packaging and tags attached.
- Important: Items not returned in new condition will not be eligible for a refund.
Proof of Purchase: A valid receipt or order confirmation is required for all returns.

2. Non-Returnable Items

The following items cannot be returned:

Perishable goods (e.g., pet food, treats)
Personalized or custom-made items
Gift cards
Clearance or final sale items

3. Return Process

To initiate a return:

Contact Us: Email our customer service team at help@pawklore.com with your order number and reason for return.
Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Ship the Item: Pack the item securely, ensuring it remains in new condition, and include the RMA number inside the package.

4. Return Shipping Costs

Customers are responsible for all return shipping charges.
We recommend using a trackable shipping service and purchasing shipping insurance.
Pawklore is not responsible for items lost or damaged in transit during return.

5. Refunds

Inspection: All returned items will be inspected upon receipt.
- If the item is not in new condition, we reserve the right to refuse the refund.
Processing Time: Once we receive and approve your return, we will process your refund within 7 business days.
Method of Refund: Approved refunds will be credited to your original method of payment.
Shipping Costs: Original shipping charges are non-refundable.

6. Exchanges

To exchange an item, please follow the return process and place a new order for the desired item.
Exchange requests are subject to product availability.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery.
Provide a description and photos of the damage.
We will arrange for a replacement or refund at no additional cost to you.

8. Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of your return.
Gift credits will be issued once the returned item is received and processed.

9. Contact Information

For any questions or concerns regarding returns and refunds, please contact us help@pawklore.com